Privacy policy

Your use of the Builder Supply web site (the "Website") is governed by the policies, terms, and conditions set forth below and in other policies on the Website. Please read the following information carefully. By using this Website or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. Builder Supply may change these terms and conditions in the future. We suggest you periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the website. Your continued use of the Builder Supply web site following any amendments will constitute agreement to such amendments. 

If you wish to license or make purchases of products or services described on the Website, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to Builder Supply will be accurate, complete and current. You agree to pay all charges incurred by authorized users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes, and shipping and handling charges relating to your purchases.

Order Acceptance
Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Builder Supply reserves the right at any time after receipt of your order to accept or decline your order. Builder Supply reserves the right at any time after receipt of your order to supply less than the quantity you ordered if we deem the quantities ordered are excessive. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verification or information before accepting any order.

Website Policies
All policies shown on the website are included as part of and comprising valid terms of this Terms Of Use policy.

Our Products and Services
All products and services available for order through the Website are distributed on behalf of third-party suppliers ("Suppliers"), unless otherwise indicated, and are sold with the Supplier’s limited warranty. The warranty periods and service varies by Supplier and product. Certain optional extra protection may be available at additional cost. Except for the Builder Supply Return Policy, all of your rights and remedies with respect to your order, purchase, possession, and use of the products and services and all maintenance, update, warranty, liability, and any other obligations related to the products and services, if any, shall be governed by the applicable policies and procedures of the Suppliers.

Pricing and Typographical Errors
All prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, some items on our web site may be mispriced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Builder Supply shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

All content on the Builder Supply Website including the elements of design and layout unless otherwise noted is copyrighted material and protected by trade dress and other laws and may not be copied or imitated in whole or in part. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site without the express written permission of Builder Supply is strictly prohibited.

All trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between Builder Supply and these companies.

Title Transfer
Builder Supply retains title to items purchased until the said purchaser pays for items at which time the title passes to purchaser.

Governing Law
Transactions between you and Builder Supply shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to the laws regarding conflicts of law. Any litigation regarding this agreement or any transaction between you and Builder Supply shall be brought in the provincial or federal courts located in Toronto, Ontario and the customer hereby agrees and submits to such jurisdiction and venue as proper.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This agreement constitutes the entire agreement between the parties relating to the subject matter herein and cannot be modified except in a written agreement signed by both parties. Any heading, caption, or paragraph title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any paragraph or provision hereof. Builder Supply's Privacy Policy Protecting your privacy is important to Builder Supply   We strive to keep your personal information confidential. Please read the following policy to learn how we handle your personal information.

What information we collect
We collect personal information such as your name and email address, your billing/shipping information including credit card number and shipping address, or your personal preferences (wish-lists, hobbies, likes and dislikes relating to the products we may sell). When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects URL and IP address information such as the address (or "URL") of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.

How the information is used
We use the information you provide in order to provide you with convenient access to our products and services, to give you exceptional customer service, to fulfill requests for products, services or information, and to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you would like to hear about. We also use your information to administer your shopping account, to administer promotions, to monitor and improve the effectiveness of our Web sites or our marketing endeavors, and to tailor our online offerings to your preferences. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction.

When we collect information
We may collect information about you in several ways while shopping or taking advantage of services available on the Builder Supply's websites. For example, we request personal information when you: 1) set up an online account, 2) purchase products or services, 3) participate in a promotion or survey, 4) contact Builder Supply with a question or concern, 5) apply for employment with Builder Supply  or 6) participate in other activities. In addition, when using our Web sites, our servers may collect click-stream information as described above. Builder Supply may also obtain information or lists from other companies. To save you time and make our web services easier to use, some areas of our website allow you to create an online account with a “Builder Supply Online ID" using your personal information. If you avail yourself of this service, our system saves your information and assigns you a personal Builder Supply ID. The next time you order something from Builder Supply you can simply enter your email address and password and the system will automatically look up the information it needs.

How we use cookies
A "cookie" is a small data file that a Web site may send to your browser and which may then be stored on your system. To maximize your privacy, our policy at Builder Supply is to avoid the use of cookies wherever possible. Our in-house designed shopping cart does not require the use of cookies. We do use cookies to optionally log you in automatically when you visit our site, but only after you approve of such use. The cookies we use do not reveal any personal information about you, except perhaps your first name so we can welcome you on your next visit. Some third party software we use on the Web site may use cookies.

How we share your information
Builder Supply may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to: perform services on our behalf, fulfill our customer's orders, send marketing communications, deliver packages, send postal mail and email, or process credit card payments. Information you may provide to us either online or offline may be combined or shared between current or future Builder Supply entities and subsidiaries. Occasionally, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.

How we protect your personal information
The Builder Supply Web site uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Builder Supply, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, Internet Explorer, or Safari. This encryption technology protects your name, address, and credit card number during data transport. Some older browser versions and some firewalls do not permit communication through secure servers. In that case, you will be unable to securely sign in to your account or to purchase products. You may choose to sign in to your account or purchase products through our non-SSL enabled server, but your password will not be encrypted. If you have already securely saved billing information to your account, you can still order securely using your saved information. However, if you submit new billing information through the non-SSL enabled server, it will not be encrypted. When you create an online account at Builder Supply you will need to select a personal password that you will remember. It must be at least 6 alphanumeric characters. To maximize your level of protection, you should choose a combination of both letters and numbers, and change your password often. You are solely responsible for maintaining the secrecy of your passwords or any account information. Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Builder Supply cannot ensure or warrant the security of any information you transmit to us by email and you do so at your own risk.

Access to your personal information
You always have access to the information we have about you. To review and update your personal contact information, simply login to your account and view the information there.

You can browse anonymously
When you browse the Builder Supply website, you are able to do so anonymously. Generally, we do not collect personal information when you browse - not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

All items are returnable with these exceptions:
Special and/or custom order items
Testing equipment (e.g. Air quality monitors, water testing equipment)
Installed items (e.g. Water softeners, central air purifiers, water heaters, etc.)
Hygiene critical products including air purifiers, humidifiers, vacuum cleaners and water filters that have been opened or used
Kitchen and bath fixtures that have been installed
Items marked Final Sale
Services, deliveries, instalation, and labour charges
Bulk or specially discounted order and purchases (Regular store sale items excepted)
Cash refunds over $250, or debit/Interac will be refunded by cheque in 7-10 working days.